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Personal

Business

Personal

Profile and Plan

Update personal details
Verify my identity
Premium plans and benefits

Security and fraud

Report fraudulent activity or transaction
What do I do if I've been a victim of a transfer fraud?
Report phishing - suspicious email, call, text, or link

Products and perks

Insurance Airport Lounges & SmartDelay Stays and Experiences

Transfers

Receiving a bank transfer
Sending a bank transfer
Transfers between Ellington Bank users

Accounts

Currency account details (IBAN, account number, and more)
Locked or closed accounts
Documents and statements

Card payments

Declined transaction is not visible in the app
Help with cash withdrawals Help with a refund

Adding money

How can I add money to my Ellington Bank account?
Add money with a card
Add money with a linked bank account

Referrals

I didn’t get a referral reward I was invited and I need help More help with Referrals

Cards

How can I reactivate a terminated card?
What are the fees for ordering a card?
Can I choose between Visa and Mastercard?